Refund Policy for App users
Following apps are available for students to provide education.
Our (Napellus Edutech Pvt Ltd ) focus is on complete student/customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our app product and services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Cancellation Policy
For Cancellations please contact us via contact us link. In the mail provide all info of student and his purchase order and payment details with Student Name number address etc.
Valid requests will be processed in a day or two.
Requests received later than 5 days after the purchase period will be not be entertained. Please watch free demos before making any purchase.
Refund Policy
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
Refund Policy for PC users and Pen Drive or DVD Products can be read below.
We can refund full amount before providing product installation passwords.
Once the password is issued for the installation of our product whether by mail or SMS we will not refund any amount.
No refund will be given in case PC HDD is damaged or PC is stolen or any other hazards.
If a user wants to discontinue usage within 7 days of installation of the product he can ask for a refund and 80% amount will be refunded only after surrendering of HDD in which the product is installed to our company and will not be given back to the user.
All refund will be done by the company directly to the user only via cheque or NEFT only.
All the above are subjected to the final decision of the company.
Team Napellus